Grooms are scheduled based on the size of the dog, the breed of the dog, the service(s) receiving and other factors.  

I do allot a specific amount of time for each groom and between each groom so that I can take the care and time each dog deserves.

With that being said...I depend on my clients to be on time and ready for their scheduled groom day/time.

• If you are more than 15 minutes late for your appointment, with notification, we will need to re-schedule for another day/time.

• If you are more than 15 minutes late for your appointment, without notification, we will need to re-schedule for another day/time, AND you may be required a % deposit prior to your next appointment.

• 24-hour notice is STRONGLY encouraged for all cancellations.

• If not notified 24-hours prior to appointment time, you may be charged a % deposit prior to your next appointment. 

• NO-SHOWS/NO CALL (1st time)  will require 50% deposit prior to future appointments.

• NO-SHOWS/NO CALL after the 1st time, will NOT be serviced furthermore. 

• Cancellations and/or request to reschedule your "scheduled appointment" must be sent directly to me by one of the following methods:

  • • Mystic Mutts email = mysticmuttsdoggrooming@gmail.com 

    • Facebook Messenger = Mystic Mutts Dog Grooming

    • Call or Text = 336-429-8172

• I completely understand that things happen and there will be times that cancellations are inevitable due to unforeseen events, sickness, or emergencies.  

• Contacting me as soon as you find out about the need to cancel your appointment will definitely be taken into consideration.  

• If at all possible, I will do my best to work with you to reschedule your appointment and/or waive the deposit at my discretion depending on the circumstance.